Frequently Asked Questions

Login & Account

I'm having problems to log in.

  • Check if you are using the right email address. Maybe you could have registered an account with another email.
  • Enable cookies in your web browser (click here to learn how to).
  • Contact us and we'll assist you

How do I create an account?

  • Go to the Dash Tickets website and on the top left side of the screen click in Register. Please provide all information requested

Can I cancel my account after the purchase?

  • Yes you can but think about it: If you were to purchase another ticket for another event you'll have to register an account again.

Do I really need to provide all the information to create an account?

  • The more details you provide the easier it is for us to help you later on. It is important for us to contact you quickly in case an event has been cancelled for example

I forgot my email so I tried to reset my password but is still not working.

  • The reset password has lower and upper cases. Be sure that you are typing correctly
  • It's very common that customer trying to login using one email but registered another one
  • Contact us and we'll granted the access on your Dash account

Registered two times with two different emails.

  • The easiest way for you to keep track of your tickets is by having only one account. You can email us if you want to group all your tickets into only one account

Purchase & Tickets

Do I really need to register an account to buy a ticket?

  • Registering an account is the only way to purchase a ticket as we need to email your ticket/s and have all your contact details

How do I find the event or venue?

  • On our main page you'll see our top events but you can also go on the top centre of our website and use the search

Can I purchase by phone?

  • Why would you want to purchase through phone if you can do everything online, in a secure environment? Obviously we'll assist your no matter your decision is, but 99% of our sales are done online

Can I correct personal or billing information on my order?

  • Yes. Once you are logged in you can edit all your details.

I'm an exisitng Dash Tickets customer, can I have the option to buy tickets before new customers?

  • Ticket prices or any other promotions and discounts depend on the promoter.

What is a booking fee and why do I have to pay for it?

  • The booking fee is what you pay to use our services and let's be honest we have the best booking fee comparing to others ticketing companies!

Can I make a ticket reservation?

  • Sorry, we don't reserve tickets so we can be fair to all customers

How do I purchase more than 10 tickets?

  • You can either process the purchase 2 times directly on our website or you can contact us and we'll help you to set up a direct deposit purchase

Are there discounts for groups?

  • Any discount for groups must be approved by the promoter of the event. Contact us and we can ask them on your behalf, but remember that to be considered a group you must be willing to buy more than 10 tickets for the same event

Can I buy tickets on Trade Me?

  • Dash Tickets DOES NOT SUPPORT the resale of tickets, as there is no way for us to prevent the ticket from being printed and sold multiple times by the original

How do I find an outlet?

  • Each event page has a list of the resellers where you can buy tickets from

I'm not sure about putting my credit card details on the internet. What type of security does Dash Tickets provide?

  • Dash Tickets uses SSL encryption protocol to guarantee secure transactions and complete confidentiality. Your credit card details and all the information you enter on the various forms is automatically encrypted when your data is transferred over the network

I don't have a credit card. Can I pay by direct deposit?

  • Some events allow direct deposit as a purchase method. If it is not the case, email our Support Team and we can help you through

I bought 4 tickets but 2 of them are for a friend. Can you email me them separately?

  • Sorry but we can't help you with this one. Tickets are generated automatically and grouped by the account's owner.

My computer doesn't open PDF files.

I haven't received an email confirmation. What do I do?

  • Sometimes emails are not received by customers due to spam filtering from their ISP's. Once you have purchased a ticket, you can log back into your account at any stage to re-print your tickets

My ticket was stolen

  • Just contact us and we can delete the previous ticket and reissue another one for you

I don't have a printer

  • You can email or even save your ticket to print somewhere else. You can also save the ticket on your phone or take the reference number on the ticket and present it to us at the venue. Don't forget to take a photo ID with you

When will I receive my hard copy ticket?

  • We don't mail hard copy tickets. You need to print them off by logging back into your account at any stage and print your purchased tickets.

I don't want to/can't attend the event anymore. Can I get a refund?

  • According to our Terms and Conditions there is no refund policy in cases when the customer (by any reason) could not attend the event

Can I give my ticket to a friend without warning Dash?

  • We won't ask for ID. If your friend trusts the fact that you're giving to him/her the only copy of the ticket that's fine

At the Venue

I forgot my tickets

  • Don't panic! As long as you have the ticket reference number (each ticket has an one), talk to one of our staff members at the venue and we can sort this out for you

My ticket scanned red

  • That's why it is essential that you print the right ticket, never let anyone access your Dash account and never make copies of your tickets